Happy Employees, Happy Customers

TOPICS:customer satisfaction employee satisfaction

Posted By: Ben Butina, Ph.D. August 29, 2019

Is there any relationship between employee satisfaction and customer satisfaction?

About the Author

Ben Butina, Ph.D.

Dr. Butina, who hosts the Department 12 Podcast, is an industrial-organizational psychologist with interests in training, leadership development, talent management, and positive psychology in the workplace.

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In this episode, I coach “Jeff” (not his real name) who is struggling with a career decision. He’s finishing up a Master’s in IO Psych and an MBA and he can’t decide whether to pursue a PhD or jump right…

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Soft and strong. Studies consistently show the most promising careers now require “softer” relationship-oriented abilities paired with strong analytical skills…Situated at the nexus of these needs is the field of industrial and organizational psychology.Cody Cox Make no mistake, this is…

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We Like Your Look

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On Statistics & Race Cars

The relationship between psychologists and statistics can be likened to the relationship between drivers and cars. Most drivers use cars, but have a minimal understanding of how they work. Our understanding of cars–such as it is–depends on the explanations provided…

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