When we think about civility or manners, we might imagine fussy rules about napkins and forks. In reality, civility is an expression of respect for other people. When that respect is lacking, it hurts. Employees who are treated uncivilly become less satisfied with their jobs, colleagues, compensation, colleagues, and career prospects. They’re also more likely to quit.
Read Incivility in the Workplace: Incidence and Impact in the Journal of Occupational Health Psychology.