We tend to attribute turnover to the big stuff. As this research demonstrates, however, the little stuff has a way of piling up on workers. We should sweat it.
Over the past eight years, as we have learned about this phenomenon through interviews, focus groups, questionnaires, experiments, and executive forums with more than 2,400 people across the U.S. and Canada, we have found that … because of their experiences of workplace incivility, employees decrease work effort, time on the job, productivity, and performance. Where incivility is not curtailed, job satisfaction and organizational loyalty diminish as well.Pearson & Porath
Read On the Nature, Consequences and Remedies of Workplace Incivility: No Time for “Nice”? Think Again. in the Academy of Management Perspectives.